Frequently Asked Questions
- How do I contact the Board office?
- When I call the Board office, will I be able to speak directly with a Board member?
- Where can I get information about landlord-tenant issues?
- I think I've been discriminated against. How do I go about filing a fair housing complaint?
- I need to renew my certification, but I haven't received my renewal form. What do I need to do?
- My renewal payment was one day late and I have always paid on time. Can you waive the late fee?
- I did not renew on time because I didn't receive my renewal card. Do I still have to pay a late fee or reinstate my registration?
- Does the Board office use the date of receipt or the postmark date to determine whether an application or renewal was received on time?
- My address and/or name has changed. What do I need to do to notify the Board?
How do I contact the Board office?
You may reach the Board office by phone at 804-367-0115, by FAX at 1-866-826-8863, or by e-mail at FHCertification@dpor.virginia.gov. Additionally, if you have information that you would like to mail to the Board, please send it to:
Fair Housing Board
Department of Professional and Occupational Regulation
9960 Mayland Drive, Suite 400
Richmond, VA 23233
When I call the Board office, will I be able to speak directly with a Board member?
No. The Board members do not work in the Board office. They come into the Board offices for Board meetings and hearings, but are not here on a daily basis.
Board office staff members can answer your questions and are trained to process all information that comes into the Board office. Please do not contact Board members directly.
Where can I get information about landlord-tenant issues?
DPOR does not administer or enforce the Landlord-Tenant Act.
The Virginia Department of Housing and Community Development publishes a Landlord-Tenant Handbook (PDF).
I think I've been discriminated against. How do I go about filing a fair housing complaint?
If you think you have been discriminated against, or if you have questions about the fair housing laws, contact the Virginia Fair Housing Office.
I need to renew my certification, but I haven't received my renewal form. What do I need to do?
Send in the renewal fee, make checks payable to the Treasurer of Virginia, and include your certification number on your check. Mail this information to:
Fair Housing Board
Department of Professional & Occupational Regulation
9960 Mayland Drive, Suite 400
Richmond, VA 23233
My renewal payment was one day late and I have always paid on time. Can you waive the late fee?
No. Board regulations allow a 30-day grace period in which a license may be renewed without penalty (therefore, your payment is actually 31 days late). Staff cannot waive the fee.
Board regulations state that if the requirements for renewal of a license, including receipt of the fee by the board, are not complete within 30 days of the expiration date, a late fee is required.
I did not renew on time because I didn't receive my renewal card. Do I still have to pay a late fee or reinstate my registration?
Yes. Board regulations state that failure to receive the renewal notice does not relieve the licensee of the obligation to renew.
Does the Board office use the date of receipt or the postmark date to determine whether an application or renewal was received on time?
The date the application or renewal was received in the agency determines whether it is on time, not the postmark date. If the renewal fee is received after the due date, you will be required to pay the reinstatement fee. If the reinstatement fee is received after the due date, you will be required to reapply for licensure, meeting all current requirements.
My address and/or name has changed. What do I need to do to notify the Board?
Complete, print, sign, and submit a Name/Address Change Form to the Board office. All address changes must be received by the Board in writing. When providing a post office box as the mailing address, it must be accompanied by the physical address.