DPOR Online License Services - Help How can we help you? Go to Frequently Asked Questions for answers about registration, login, applications, and renewals. Need help setting up your online profile? Step-by-step instructions are available in the New User Registration Guide. Or watch the video tutorial! For Board-Specific Issues: Contact the Board for your particular license type if you: Have questions about requirements for obtaining, renewing, or reinstating a license (e.g., eligibility, fees, etc.) Have other administrative inquiries such as continuing education requirements Received a message to contact the Board when trying to register for online services Received a message stating your logon is unsuccessful, but you believe the information you are entering is correct Have an issue with the Tax ID/SSN/DMV number on file with the Board Please be ready with your name and file/license number(s), so we can provide the most efficient customer service. For Technical Issues: If the Online Renewal & Services site (after you select the "Start" button) is not responding or you received an error, there may be a temporary technical issue. Try again in a few minutes or send us an email at onlinehelp@dpor.virginia.gov for assistance. Provide the following information* so that we may better assist you: The 10-Digit License Number The Name as it appears on the license The Type of License - what professional type do you hold? (i.e. Real Estate Salesperson, Contractor, Nail Tech, Architect, etc. ...) * If you do not have the information listed above, please use our "License Lookup" (located on the left side-bar) to find the information needed to complete this request. For All Other DPOR Issues: The main DPOR website offers a wealth of general information about the agency, including License Lookup, a searchable database of license records and disciplinary history. Contact information including telephone and fax numbers, regular and e-mail addresses, as well as driving directions is also available.
