DISCIPLINARY PROCESS
The Compliance & Investigations Division of the Department of Professional and
Occupational Regulation ("the Department") is divided into the following
sections:
Complaint Analysis and Resolution
The Complaint Analysis and Resolution section is responsible for the receipt, processing, and analysis of all complaints coming into the Department. Upon review, the Complaint Analysis and Resolution Section may close the file, investigate the complaint, resolve the matter by a consent order, or refer the case to Alternative Dispute Resolution or Investigations for further action.
Investigations
Investigators are responsible for obtaining the evidence regarding complaints and determining whether the evidence supports a probable violation of the Board's regulations and/or laws. Investigators prepare a Report of Findings, which outlines the facts in support in probable violation(s) of the Board's regulations and/or laws.
Investigators also enforce the criminal laws under the Agency's jurisdiction, including practicing without a license and filing a false or fraudulent application for licensure or registration.
Investigators are also responsible for other special investigations involving potential public harm and are the Agency's liaison and networking arm providing assistance and support to other law enforcement and government agencies.
This section is active in the identification and apprehension of itinerant home improvement scam artists and provides information to the public on protection from fraudulent or illegal activity. For more information, contact the Department of Professional and Occupational Regulation, (804)367-2195.
Adjudication
The Adjudication section reviews files referred from Complaint Analysis and Resolution or Field Investigations that there is probable cause of a violation of the Board's regulations and/or laws. The Adjudication section is responsible for conducting Informal Fact-Finding Conferences ("IFF"), which includes scheduling the IFF, sending the Notice, presenting the IFF, and providing support to the Presiding Officer or Board member at the IFF in preparing the Summary.
How to File a Complaint
For a complaint form or information regarding filing a complaint,
Copyright © 2000 Virginia Department of Professional and Occupational Regulation
This web page was last updated: 08/31/2007 08:01:33 AM