The reason for professional regulation is to protect the public’s health, safety, and welfare. DPOR is a valuable resource for consumers when hiring or working with a regulated professional.
Significant Changes to Resale Certificates/Disclosure Packets Effective July 1, 2025
As a result of the passage of Senate Bill 1222 and House Bill 2235 during the 2023 General Assembly Session, associations will see significant changes to the form for providing resale certificates/disclosure packets. These changes are effective July 1, 2023.
Overview
The Office of the Common Interest Community Ombudsman reviews Notices of Final Adverse Decision resulting from the submission of a Complaint through an Association’s Complaint Procedure. The sole purpose of this review is to determine if the Final Adverse Decision received by the Complainant, from the Association, may be in conflict with laws or regulations governing common interest communities or interpretations thereof by the board.
The DPOR Alternative Dispute Resolution (ADR) Section offers conciliations for all fair housing cases, as well as mediations in some regulatory complaints against licensees. DPOR ADR Services are not offered in private disputes.
Alternative Dispute Resolution Section
E-mail: adr@dpor.virginia.gov
Important Notice Regarding Submitted Materials: Do not submit physical external storage devices (including USB drives, flash drives, or similar media) with your complaint. Any such devices received will be destroyed without review in accordance with agency security protocols. If the total size of your email submission, including all attachments, exceeds 20 MB, do not attempt to send the files via email.
Visit the appropriate Board page for information, forms, and applications specific to each license type.
The primary responsibilities of the Office of the Common Interest Community Ombudsman are to:
1. Assist members in understanding rights and the processes available to them according to the laws and regulations governing common interest communities and respond to general inquiries;
2. Make available, either separately or through an existing website, information as may be deemed appropriate;
3. Receive Notices of Final Adverse Decisions;